Once an order is placed, Oddbird Co. will be 100% responsible for ensuring the quality of the item ordered, fulfilling the order in a timely manner, packaging the products safely so that they may be delivered without damage and then surrendering said package to the courier chosen by the customer at checkout. However, once the package has been taken into the custody of said courier, it is now the responsibility of the mail service selected to ensure the delivery of the package to the customer. 

Oddbird Co. does not take any responsibility for the package once it has left the fulfilment premises and successfully scanned into the courier systems, which is why we have partnered with Redo to offer our customers added protection for orders. By deselecting shipping protection, you agree that OddBird Co. is not liable for lost, damaged, or stolen items.

Whether your order is missing in transit or has been marked as delivered (and you didn't receive it) you can reach out to us directly concerning your order for the quickest service. We highly recommend doing this as soon as possible as there is a 15 day window in which these claims can be approved. We will coordinate refunding or re-shipping your order. 

To file a claim, email customerservice@oddbirdco.com with your order number and email address so that we can assist you. If you decide to opt out of package insurance, this means you are accepting sole responsibility for your package should it be mishandled.

If you've opted out of insurance, you'll need to contact the courier to file a claim.  Before filing your claim, be sure to check around the outside of your home (front/back porch, side/back door, garage area, bushes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you.

If the package doesn't turn up within 24 hours after it is marked as delivered, we recommend moving forward with a claim. Once you have filed a claim, please give them 72 hours to look into it for you. If your package has not been located within 3-4 business days you may reach out to us at customerservice@oddbirdco.com with your claim information and we will do what we can to help.

Please note however that Oddbird Co. will not be responsible for replacing lost items free of charge or refunding the purchase of an order that has been mishandled by a courier. We can, however, offer support and communication throughout the process until the package is either found and delivered, or a claim is paid out. Once a claim is paid out, we can replace the item or we will transfer the pay-out amount to the customer in the form of a refund administered to the original method of payment. When making a purchase please be aware of these conditions as these are firm policies and we deeply appreciate your understanding.

If you have any questions or concerns please email customerservice@oddbirdco.com and we will be more than happy to help you before and after placing your order!

For change of mind returns we offer store credit, or if the customer would prefer a refund, we are happy to oblige, minus a 10% restocking fee to offset the cost incurred for fulfilment and restocking of the purchase. The customer will be responsible for return shipping costs if they didn't opt into paying for 'free returns' upon purchase. 

Returns for store credit will retain the full value of the purchased item plus a 10% credit.

All return items must be postmarked within 30 days of delivery. Please note that due to our small-batch manufacturing and limited inventory, we do not process direct exchanges as we cannot hold items. In it's place, we administer a customer credit in the form of a gift card which can be applied to a new purchase.

We have done our best to offer detailed descriptions, size charts and images to best guide you in your online shopping experience. We are also more than happy to assist with any questions you may have before you purchase so as to avoid any dissatisfaction.

If you would like to return your item, please fill out the form here and our team will get back to you.

The terms of our returns policy is as above, but please be informed that customers are responsible for any return shipping costs and duties fees incurred. 

In addition to our shipping cost the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry. We encourage you to please be aware of your nation’s import regulations, as it changes from country to country.  Should you opt to refuse to pay the duties for your order and decline delivery, please note that you will be responsible for any incurred charges and fees to return the items back to Oddbird. The fees will be reduced from your customer credit/refund

If you would like to return your item, please fill out the form here and our team will get back to you.

The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return based on the condition of the item.

We do not offer returns or exchanges on sale items. T&Cs for every sale will be available on the Promotion T&Cs tab

Please fill out the returns form at the bottom of our policy page here and our customer service team will get back to you within 1-2 days.

Yes, if your item is not 'made to order' and meets all other requirements, you may be eligible to return or exchange your item as per the above guide. 

We will be able to issue you with a store credit on Made to Order items, such as our Mosaic Coats, however, these purchases are not eligible for refunds as they are made specifically for your order. 

Yes! We offer personalization of our Handwoven Robes, Bath Towels and Hand Towels with embroidery. You can access this feature on each product page by selecting 'yes' on the 'Embroidery' drop down menu.

Embroidery can generally add another week to the fulfilment of your order. We're a small team and are working diligently to offer our customers the best service. 

We are happy to offer complimentary alterations for cosmetic changes such as garment length and sleeve length. At this time we do not offer structural customizations for ready-made items such as the pant rise or overall fit. 

Alterations can add a 2-3 week wait for your order. We're a small team and are working diligently to offer our customers the best service. 

No, all custom made items are final sale. This is a firm policy and we appreciate your understanding.

If your order is yet to be fulfilled then our team will do their utmost to amend it to your request. 

Yes, if your order is unfulfilled, you can cancel your order.

Once your item is in stock, we will fulfil your order with your chosen shipping method. 

Any orders placed that include both a pre-order item and an item that is available, the entire package will ship when the pr-order item is available.

If there are multiple pre-order items in an order that have staggered 'in-stock' dates, please be aware that the order in its entirety will ship when ALL items are available. 

Oddbird accepts most forms of credit cards, PayPal and Afterpay

Yes, we offer Afterpay as a payment method at checkout which will split your cart total into 4 interest free payments across 6 weeks.

Gift cards are available (at a minimum of $50 USD) for purchase and use to our domestic customers only. If a gift card is purchased for a recipient located outside of the United States, for technical reasons, they will not be able to use it to process their order. 

There is no expiry on an Oddbird Co. gift card

No.

We typically have three sales per year - one around Memorial Day, one around Labor Day, and one around Black Friday / Cyber Monday. We also occasionally host a Sample Sale online and/or at our warehouse, however, these are subject to product availability. 

The best way to be guaranteed first access to our sales is by signing up to our marketing list. We will give our SMS subscribers first access, followed by our newsletter list. You can sign up here.

We will accept price adjustments for store credit only within 24 hours of a newly discounted price. We do not offer price adjustments to purchases made prior to or after sales events. Sale items are while supplies last. Once the item is back in stock the sale discount will not apply. 

We do not “double discount.” This means that all customers are unable to use a promotional code with sale items, or two promotional codes together. If, for some reason, our website allows you to do so, we will be unable to honor this error and our customer service team will be in touch to update you on the correction to this issue. 

'Curated Sets' are one of the items that are permanently discounted on our website. This refers to our promotion on selected Turkish Towels as 'Buy 4 for the price of 3'. Only towels that are labeled as 'Curated Sets' are applicable. From time to time we will also launch a Turkish Towel category wide promotion of 'Buy 4 For The Price Of 3' which may apply to bath and/or hand/hair towels. These promotions apply to 4 of the same size towel only.
If a customer would like to return a towel from the set, they will be required to pay for the full price of the promotional towel. Our usual returns and exchanges policies apply.

Items that are promoted as a gift with purchase for specific products, such as a gifted matching hand towel with the purchase of a robe, the customer will be required to return the gifted item if they are returning or exchanging their original purchase (unless the exchange is for size only). If the customer would like to keep their gifted Oddbird item, we will happily arrange for the value of the item to be deducted from their credit note or refund.

All sales are final. We are unable to offer exchanges or store credit so please consult our sizing charts and product descriptions carefully. Sale prices are as marked. No discount codes can be applied to sale items other than any automatic discounts as promoted by Oddbird. Stock is limited and all available stock is shown on the product listing.

Due to the lowered price of these items we are unable to offer free alterations for any piece. If you would like to pay for your alteration, please reach out to our customer service team. Sorry for any inconvenience.

Congratulations on your Scratch & Win prize! Thank you for supporting our small business, we hope you're able to claim a little something extra on our newest pieces and full prices collections.

T&CS

1. Scatch & Win Tickets are not guarenteed to all customers. For those customers who have received one during the promotion window of November 14-21st, you are eligible for the prize listed on the back side of your card.

1. Each card will have a pomotional code which can be used once only.
2. No other codes can be used in conjunction with the gift code on the scratch and win card, including the Oddbird 'welcome code'. Sorry for any inconvenience.
3. Codes are only eligible to be used with in stock and full priced items.
4. The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
5. Oddbird Co reserves the right to cancel or amend the voucher terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control. Any changes to the promotion will be notified to customers as soon as possible
6. Oddbird Co.'s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
7. The promotion and these terms and conditions will be governed by US law and any disputes will be subject to the exclusive jurisdiction of the courts of the United States of America

As a part of our ethics and sustainability platform, we choose to create our pieces in limited-run batches to guarantee that nothing is ever over-produced and ensuring the highest quality product every time. Our items are all sustainably dyed and woven in small batches. This may result in the color of each batch to be slightly different from another. Our artisans work diligently to consistently match the coloration of the original design but due to the natural dying process, colors may not be an exact match. We consider this to be a beautiful reflection of our artisanal process and traditional weaving techniques. 

All of our textiles are woven from the highest quality, unprocessed cottons and linens and therefore require a small period of ‘breaking in’ to reveal their true softness, as well as increase their absorbency. We opt to use these unprocessed fibers as they not only increase the lifespan of the textile and ensure that the towel can serve you for decades, but are also not treated with the harsh chemicals making our pieces a uniquely sustainable choice.

This ‘breaking in’ process requires a nice soak (for optimal results, include a natural fabric softener) for 4-6 hours followed with a wash and dry cycle. This soaking process allows for the threads to fully hydrate and plump and in turn, increases the absorbency of the towel. Once the initial ‘breaking in’ is complete, the towels will get better and better with time and use and will continually increase in both softness and absorbency.

Many Turkish towels available on the current market are factory-made using bleached and over-processed fibers, and some even include polyester to obtain a luxury drape and initial softness from the get go. However, these factory-made towels have only a fraction of the lifespan of our 100% natural, sustainably made towels.

Due to the handwoven nature of our products, there may be slight variations in shades of color and quirky imperfections in the weave of the textile. We like to think that these variations are something to be celebrated and add to the beauty of owning a handmade or vintage item. We work to ensure that any imperfection or inconsistency never compromises the integrity of the item and that it only adds character we think our customers will enjoy.

Oddbird Ecosatin is made from 100% ocean-bound plastics spun into the most luxurious satin sets. Sourcing from a U-TRUST© certified textile mill in the Middle-east that repurposes plastic that would otherwise end up polluting our seas, we’ve created the most heavenly pieces yet, in a quality you have to feel to believe!